Contact Support Group (CSG) || Capgemini Exceller || Noida || 2025 Graduates
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Launch your IT career with Capgemini! This is your chance to join one of the world's leading consulting, technology services, and digital transformation companies. SRIT Job Updates brings you this exclusive opportunity through our Diploma Helper 4u platform.
Job Overview
Launch your IT career with Capgemini! Capgemini is hiring for Contact Support Group (CSG) positions in Noida for 2025 graduates. This is an excellent opportunity to start your professional journey with a global IT leader through SRIT Job Updates and Diploma Helper 4u.
Vacancy Details
| Job Title | Contact Support Group (CSG) || Capgemini Exceller || Noida || 2025 Graduates |
|---|---|
| Company | Capgemini |
| Location | Noida |
| Job Type | Full Time |
| Experience | Freshers |
Eligibility Criteria
- Candidates must have completed any 3-year diploma / graduation in 2025
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
- Candidates must have an active DigiLocker account and active mobile number linked with their Aadhar Number
Salary Package
| CTC | INR 300,000.00 per Annum |
|---|---|
| Salary Break-up | 3.25 Lacs (3 LPA + 25k one-time incentive) |
Job Description
Role: CSG IT Enablers Contact Support Group
CSG is Capgemini's Cloud & Infra Services' (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini's CIS division global customer base.
Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user. You are required to be flexible in working with clients (24 x 7 rotational shifts) across different Regions and time zones.
Key Responsibilities:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer's experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet - troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Selection Process
The selection process for Capgemini CSG position will be conducted in virtual mode. Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online.
Please Note: Only shortlisted candidates will be invited for the assessment / selection process.
Important Dates
| Application Deadline | 30 November 2025 11:59 PM |
|---|---|
| Job Function | Others |
How to Apply
Don't miss this excellent opportunity to start your career with Capgemini! Apply now through the official application link.
Click the Apply Now button below. You will be redirected in 5 seconds.
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Disclaimer: By agreeing to participate in the campus recruitment drive you are agreeing to accept the prescribed process of this recruitment and shortlisting or selection is at sole discretion of Capgemini. This participation and registration does not guarantee a call/offer letter, and the same will be based on the positions available across different cities in India among others. This Position is open only for Indian Citizens.
This job posting is brought to you by SRIT Job Updates - Sam Raj Info Techh and Diploma Helper 4u. We are not directly affiliated with Capgemini but provide job information services to help candidates find suitable opportunities.
