Mega Walkin Drive - Service Desk Technical Support (International Voice) at Tech Mahindra
🚀 Immediate Job Opportunity: Launch Your IT Career with Tech Mahindra's Mega Walk-in Drive!
Overview
Tech Mahindra, a leading global IT services and consulting company, is conducting a mega walk-in drive for Service Desk Technical Support roles with international voice process. This is an excellent opportunity for freshers and experienced professionals (0-5 years) to join a reputed MNC and build a career in technical support.
Vacancy Details
| Position | Technical Support Associate / Senior Technical Support Associate |
|---|---|
| Company | Tech Mahindra |
| Experience | 0 - 5 years |
| Salary Package | 3-5 Lacs P.A. |
| Job Location | Hyderabad (Bahadurpally) |
| Work Mode | Work From Office |
| Openings | 100+ Positions |
Eligibility Criteria
- Freshers (Non-pursuing) or 0-5 years experience in technical support
- Must have experience in International Voice Process only
- Excellent communication skills in English
- Willingness to work in rotational shifts (24/7 operations including night shifts)
- Basic knowledge of technical issues and troubleshooting
- Immediate joiners preferred
- Graduation not required
Salary & Benefits
- Annual Package: ₹3-5 Lacs P.A.
- Comprehensive training programs
- Excellent career growth opportunities
- Friendly and professional work environment
- International exposure and client interaction
- Stable career with a reputed IT company
Job Responsibilities
- Provide Technical Support (L1/L2) to international customers
- Respond to customer queries via calls/emails
- Troubleshoot and resolve technical issues promptly
- Maintain proper documentation of incidents and solutions
- Ensure high customer satisfaction with quality service
- Handle Service Desk operations efficiently
Technical Skills Required
- ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
- Active Directory (User Management, Password Reset, Account Unlock)
- Microsoft Office & O365 Support (Outlook, Excel, Teams)
- Windows OS (7/8/10) & Desktop Troubleshooting
- VPN / Citrix / Exchange Support
- Hardware & Network Troubleshooting (LAN, Printers, Devices)
- Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
- Antivirus, Patch Management, SCCM basics
- Knowledge of ITIL Processes
Walk-in Interview Details
| Walk-in Dates | 27th October - 31st October 2024 |
|---|---|
| Time | 10.00 AM - 1.30 PM |
| Venue | Tech Mahindra, Bahadurpally, Hyderabad |
| Contact Person | Aniketh (Mention on top of your resume) |
Documents Required
- Updated Resume (Mention "Aniketh" on top)
- Aadhar Card (Original and photocopy)
- Educational certificates
- Experience letters (if any)
- Passport size photographs
Important Links
| Platform | Link | Description |
|---|---|---|
| Telegram | Join We Got Jobs | Main job updates channel |
| Telegram | Join Search Jobs 4U | Alternative job channel |
| Telegram | Join Loot Alerts | Product deals and offers |
| Join WhatsApp Group | Job updates group | |
| Join WhatsApp Channel | Job updates channel |
Disclaimer: This job posting is for informational purposes only. We are not the official recruiters. Please verify all details directly with Tech Mahindra. Do not walk in on festive dates and Sundays. Carry all required documents mentioned above.
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