Customer Service Representative I at Thermo Fisher Scientific - Bangalore
Hook Line: Join a world-class company with a purpose - making the world healthier, cleaner, and safer!
Are you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer.
At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
Job Overview
As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. This position offers an excellent opportunity for freshers and those with up to 1 year of experience to build a career with a global leader in scientific solutions.
Vacancy Details
| Position | Customer Service Representative I |
|---|---|
| Company | Thermo Fisher Scientific |
| Location | Bangalore, Karnataka, India |
| Job Type | Full time |
| Category | Customer & Technical Support |
| Work Schedule | Standard (Mon-Fri) |
| Work Mode | Fully Onsite |
| Job ID | R-01331788 |
Eligibility Criteria
- Bachelor's degree (Arts, Science, Commerce, Business Administrations)
- 0 - 1 year of experience
- Proven track record of delivering flawless customer service
- Excellent written and verbal communication and interpersonal skills
- Excellent problem-solving skills and a customer-centered approach
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using customer service software and tools
- Flexible to work the night shift
Salary & Benefits
Thermo Fisher Scientific offers a competitive salary package commensurate with experience and industry standards. In addition to the attractive compensation, we provide:
- Comprehensive health benefits
- Professional development opportunities
- Inclusive and collaborative work environment
- Career growth prospects in a global organization
Key Responsibilities
- Responding promptly and efficiently to customer inquiries via email
- Resolving customer complaints and ensuring customer satisfaction
- Processing orders, forms, applications, and requests accurately and promptly
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments to ensure customer needs are met
- Identifying and assessing customers' needs to achieve effective solutions
- Providing product information and recommendations to customers
- Ensuring that performance metrics / SLAs are met
- Ensuring adherence to all internal / external processes defined
Selection Process
The selection process for the Customer Service Representative I position at Thermo Fisher Scientific typically includes:
- Online application screening
- Telephonic/Video interview
- Technical/HR interview rounds
- Final selection and offer
Important Dates
| Application Start Date | Immediately |
|---|---|
| Application Deadline | 15 November 2025 |
How to Apply
Ready to join Thermo Fisher Scientific as a Customer Service Representative I? Click the button below to apply directly through the company's career portal.
Why Join Thermo Fisher Scientific?
What sets this opportunity apart is our commitment to fostering an inclusive and collaborative work environment. At Thermo Fisher Scientific Inc., we value diversity and believe that a diverse workforce drives innovation and success. As an equal opportunity employer, we welcome applicants from all backgrounds and walks of life.
We are also committed to providing reasonable accommodations and adjustments to individuals with disabilities to ensure their equal participation in the recruitment and selection process. If you require any accommodations or adjustments, please let us know, and we will be happy to assist you.
Join our exceptional team and be a part of our mission to make a positive impact on the world. Apply now and seize this unique opportunity to grow professionally and contribute to a world-class organization!
Disclaimer: This job posting is shared for informational purposes only. All applications should be submitted through the official Thermo Fisher Scientific career portal. We are not directly affiliated with Thermo Fisher Scientific but share job updates to help job seekers. SRIT Job Updates, Sam Raj Info Techh, and Diploma Helper 4u are not responsible for the hiring process or any related decisions.
