Mega Walkin Drive - Service Desk Technical Support (International Voice)
Exciting Opportunity: Join Tech Mahindra as Service Desk Technical Support Professional!
Don't miss this Mega Walkin Drive for Service Desk Technical Support (International Voice) roles at Tech Mahindra Hyderabad. Immediate openings for freshers and experienced candidates with 0-5 years experience and attractive 3-5 LPA package.
Vacancy Details
| Company | Tech Mahindra |
|---|---|
| Role | Service Desk Technical Support (International Voice) |
| Positions | Technical Support Associate & Senior Technical Support Associate |
| Experience | 0 - 5 years |
| Salary Package | 3-5 Lacs P.A. |
| Job Location | Hyderabad |
| Work Type | Work from Office |
Eligibility Criteria
- Freshers welcome (but NOT pursuing any course)
- 0-5 years experience in technical support with International voice process
- Excellent communication skills in English
- Willingness to work in rotational shifts including night shifts (24/7 operations)
- Basic knowledge of technical issues and troubleshooting
- Immediate joiners preferred
- Graduation not strictly required
Salary Benefits
- Attractive annual package: 3-5 Lacs P.A.
- Comprehensive training programs
- Excellent career growth opportunities
- Professional work environment
- Stable employment with leading IT company
Job Responsibilities
- Provide L1/L2 Technical Support to international customers
- Respond to customer queries via calls, emails, and chats
- Troubleshoot and resolve technical issues efficiently
- Maintain proper documentation of incidents and solutions
- Ensure high customer satisfaction with prompt service delivery
- Handle Active Directory user management tasks
- Support Microsoft Office & O365 applications
- Windows OS and desktop troubleshooting
- VPN, Citrix, and Exchange support
- Hardware and network troubleshooting
Required Technical Skills
- ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
- Active Directory (User Management, Password Reset, Account Unlock)
- Microsoft Office & O365 Support (Outlook, Excel, Teams)
- Windows OS (7/8/10) & Desktop Troubleshooting
- VPN / Citrix / Exchange Support
- Hardware & Network Troubleshooting (LAN, Printers, Devices)
- Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
- Antivirus, Patch Management, SCCM basics
- Knowledge of ITIL Processes
Important Dates & Venue
| Walk-in Dates | 22nd October - 24th October 2024 |
|---|---|
| Time | 10.00 AM - 1.30 PM |
| Venue | Tech Mahindra, Bahadurpally, Hyderabad |
| Contact Person | Aniketh |
| Application Deadline | 24th October 2024 |
Important Documents to Carry
- Updated Resume (MUST mention "Aniketh" on top)
- Aadhar Card (Original and photocopy)
- Educational certificates
- Experience letters (if any)
- Passport size photographs
Note: Please do not walk in on festive dates and Sundays. This is a direct walk-in opportunity - no agents or middlemen involved. Tech Mahindra does not charge any fee for recruitment.
Stay Updated with Latest Job Opportunities
| Platform | Join Link | Description |
|---|---|---|
| Telegram Channel | Join WeGotJobs | Get instant job alerts |
| Telegram Channel | Join SearchJobs4 | Daily job updates |
| WhatsApp Group | Join WhatsApp Group | Interactive job discussions |
| WhatsApp Channel | Join WhatsApp Channel | Broadcast updates |
Follow Us For More Job Updates
Sam Raj Info Techh and Diploma Helper 4U
Join Telegram for Amazon Deals
